Personalised and customised items are non refundable. For custom items where fabrics have been obtained especially for your order, a pattern has been upscaled or downscaled to a custom size, a pattern has been modified or a bag has been created to your personal specification or personalised with a name cannot be returned for a refund as these are one of a kind products made just for you! Please ensure that you are completely happy with a custom bag description before you make payment.

My bags are handcrafted with the greatest care using high quality materials, interfacings and metal hardware. Never overload your bag with heavy items as this will cause wear and tear, spoil the shape of the bag and put a strain on the strap. Do not immerse my bags in water, or a washing machine! The layers of special interlining, interfacing and lining could displace or shrink in the wash and any metal hardware will become damaged. For fabric bags only: spot clean with a mild soap solution. Touch up any creases with an iron on a low setting. For bags with faux leather or laminated (wipe clean) fabric:Spot clean with a mild soap solution. Wipe clean gently with a soft damp cloth. Do not iron!

I confirm that Sew Sofia is registered with Stiftung Zentrale Stelle Verpackungsregister (ZSVR). My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As a consumer, please ensure that all received packaging is disposed of in the correct recycling containers: Blue for all paper & cardboard and Yellow for all plastics.

I wrap my products in brown paper, tissue paper or bubble wrap depending on the item and use strong polythene mailing bags to ensure the parcel is waterproof. Larger bags will be packaged in a sturdy box. If you wish to send an item directly to someone as a gift, let me know and I will wrap it in pretty tissue paper and be sure not to include an invoice or price details with their parcel.

Sew Sofia is not responsible for customs duty or brokerage fees on international orders. These will have to be paid by the customer where applicable.

If an item is returned to me by the Royal Mail as unclaimed I will contact you to arrange for the item to be redelivered as soon as possible. Please respect that if such a situation occurs there will be an extra charge for postage to cover the cost of resending the item for you.

Sew Sofia cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations. I will always obtain a certificate of postage to trace delivery of goods.